Die Lufthansa Group ist ein weltweit operierender Luftverkehrskonzern mit insgesamt fast 500 Tochterunternehmen und Beteiligungsgesellschaften. Sie besteht aus vier Geschäftsfeldern, die die Bereiche Passagierbeförderung und Luftfracht sowie nachgelagerte Dienstleistungen abbilden: Passage Airline Gruppe, Logistik, Technik und Catering. Sämtliche Geschäftsfelder zählen zu den Marktführern in ihren Bereichen. Die Fluggesellschaften Lufthansa Passage, SWISS und Austrian Airlines stellen das Kerngeschäft der Lufthansa Group dar. Ergänzt wird das Airline-Portfolio durch die Low-Cost-Airline Germanwings sowie die Beteiligungen an der belgischen Netzwerkfluggesellschaft Brussels Airlines und der deutsch-türkischen Charterfluggesellschaft SunExpress. Auch das Geschäftsfeld Logistik um Lufthansa Cargo zählt als Anbieter von Standard-, Express- und Spezialfracht zu den Marktführern weltweit.
Intern for Customer Service SupportStarting December 2019 for at 6 months (or as agreed upon)Miami, FL (Vereinigte Staaten von Amerika)LTCS offers a comprehensive bandwidth of services for aircraft components. With its four locations throughout the United States, the 100-percent Lufthansa Technik subsidiary is dedicated to serving customers with a skilled workforce of about 300 in North and South America. Allocated according to specialization in fields of Production, Customer Service and Sales, every office builds a Center of Excellence.LTCS Customers benefit from on-site customer service, the complete range of material management, warehousing and 24 hour availability on a variety of aircraft components, such as hydraulic pumps, gear drives and avionics, on stock at facilities in Fort Lauderdale, San Francisco, Los Angeles and New York (JFK).Our organization in Miami Lakes, FL is looking for you as an Intern for our Closed Loop Customer Service and Account Management Team. LTCS offers students practical experience in a dynamic working environment during an internship. All interns are fully integrated into the team while working on their own projects or tasks as well as supporting the daily business. A later career entry with our team after the successful completion of your internships and your graduation is possible. We are looking for motivated and high qualified talents who will be an asset for our company!Your tasks and responsibilities for Customer Service Management shall include:Creation and/or follow up of reports to monitor team and contract performance KPIConducting research in ERP systems, for clarifications, tasks handling and other operational tasksSupport with customer status reports by coordinating with different departments and IT systemsData entry, processing and analysis to support internal and external customersDeveloping of measures to keep a contract profitable (together with Account Manager)Perform support functions and deputized duties as directed by the assigned team manager, leader, supervisor or account managerYour profileStudent in Business Administration, Economics, Engineering or similarWe are only offering internships for students who are enrolled for the (whole) duration of the internshipInterest in airline industry, especially maintenance, repair & overhaul and material management, as well as customer relationship managementFirst work experience through relevant internships is of advantageSelf-confidence and focused on resultsHigh level of independence, flexibility, commitment and enthusiasmCommunicative, intercultural sensibilityTeam player and excellent interpersonal skillsVery good computer skills, especially advanced knowledge in MS ExcelExcellent English language skills, German and/or Spanish language skills are of advantageAbout Lufthansa Technik AGLufthansa Technik is the worldwide leading independent provider of maintenance, repair, overhaul and modification services for civil aircraft. With tailored maintenance programs and state-of-the-art repair methods we ensure the durable reliability and availability of our customers’ aircraft fleets. We are an internationally-licensed maintenance, production and development company with eight business units: Maintenance, Overhaul, Component Services, Engine Services, Landing Gear Services, VIP Services, Original Equipment Innovation and Digital Fleet Solutions. With more than 26,000 employees and over 30 international subsidiaries, the Lufthansa Technik Group offers its approximately 800 customers worldwide a complete range of services round about aircraft technology.Video: Lufthansa Technik Innovation@Workwww.lufthansa-technik.dePlease apply via Be-Lufthansa.com under the job number P0463V070J01If this is you, please apply online.apply: https://apply.lufthansagroup.careers/index.php?ac=apply&q=8fd84045e4e726a846fe85fb446f966267662189