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<h1>Specialist IT-Operations (f/m)</h1>
<h2>PAYBACK GmbH, Munich</h2>
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Job describtion
Your ideas can help to excite our customers.
With its 24.6 million active cardholders in Germany and Poland, Payback is Europe's leading bonus programme. The customers can collect points from over 500 renowned retailers and online partners and use them to receive vouchers, awards or Lufthansa miles, or donate them to relief projects. The redemption rate is 90 percent. The partners in Germany include Aral, dm-drogerie markt, Galeria Kaufhof and real, as well as online: Amazon, Apple, eBay, Otto, Baur, C&A and Expedia. In Poland, points can be collected from companies including BP, real, Telekom Poland and Orange, from the Bank Zachodni WBK and the largest online auction house Allegro. A turnover of approximately 19 billion EUR is achieved through Payback cards every year.
At the earliest possible date, we seek at our location in Munich the following candidate (m/f):
SPECIALIST IT-OPERATIONS (F/M)
Requirements
Completed studies in Computer Science or comparable experience
Experience in IT-Operations and/ or Customer Process Support from other programs
Organizational skills
Good SQL know-how
Basics in CMS and / or Web servers (especially WLS) and (SUN JDK and/ or Oracle JRockit)
ITIL Foundation (advantageous)
Analytic approach in operational issues
Monitoring and alerting principles and development know-how
Security awareness
Good German and English language skills
Responsibilities
Steer and/ or collaborate within service operations (2nd level application operation and support)
Working with complex CRM and Loyalty Management Systems based on Unix, Linux and Windows operating systems with different various technologies
Handling Incidents, Problems and Service Requests also therefore system Changes
Job-planning in the area interfaces and customer processes. Furthermore in the area Import and
Export Interfaces
Contact between partner support, Service Desk, 3rd Level Support and other departments
Testing and rollout of new functionalities, Customer Processes or Interfaces
Create documentation for Operation Concepts and Operation Manual for the 2nd Level Support Teams
How to contact us
Further details are available on our
applicant portal:
www.loyaltypartner-jobs.com
Klicken Sie hier, um sich auf diese Stelle zu bewerben
PAYBACK GmbH
Theresienhöhe 12
80339 München
www.payback.net
www.payback.de
www.facebook.com/payback
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