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<h1>Service Desk Agent (m/f) English/French</h1>
<h2>ISD - Industrie Service für Datenverarbeitung GmbH, Ludwigshafen</h2>
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The ISD - Industrie Service für Datenverarbeitung GmbH has been the specialist for complex IT tasks in southwestern Germany since 1994. Our distinguishing factor is the flexibility of a medium-sized company in conjunction with the expertise of a large company. With three locations and our headquarters in the Rhine-Neckar Metropolitan Region, we are the contractual partner of many globally-operating customers.
As part of our continuous strong growth, we are looking to strengthen our team in Ludwigshafen with a
Service Desk Agent (m/f) English/French
Your challenge
You will assume responsibility for first-level user support, acting as the interface with the IT department at an international corporate level. Your duties will include accepting incident calls and providing advice via telephone and e-mail, as well as incident analysis with remote troubleshooting. You will forward service requests to downstream units (2nd/3rd level support) competently and maintain the ticket system in accordance with the service level agreement (SLA).
Your Profile
You have successfully completed a technical education as an IT specialist (system integration) or similar IT training.
You will also have had some initial experience in the IT environment, particularly in first-level user support.
You have a solid knowledge of Microsoft products (Windows XP/Windows 7, MS Office 2007/2010) and - ideally - of ticket systems.
You are fluent in English and French, both spoken and written and have a good knowledge of German.
You see yourself as a troubleshooter and you want to actively improve customer satisfaction through your high level of service orientation.
You have a sense of responsibility - and you possess analytical skills, plus real commitment, team player skills and dedication to your work.
Persuasive communication skills and a confident manner complete your profile.
ITIL certification is preferred.
What we offer
Interesting projects and challenging work in well-known companies and dynamic small and medium-sized companies
Responsibility for your area of activity - and creative freedom
A family company with open communication, a straightforward corporate culture and a flat hierarchy
Above-average benefits, such as a company pension, company car, lunch allowance, etc.
Modern technologies and development methods, as well as further education
An attractive, performance-based salary and bonus model
An excellent work-life balance and a motivated team
The security of an established and successful company
Very good development possibilities and career planning
Support through team-oriented work
Interested?
We look forward to receiving your detailed and complete application documents with your salary expectations at jobs@isd.de (e-mails only please).
ISD - Industrie Service für Datenverarbeitung GmbH
Ralf Trautz
E-Mail: jobs@isd.de
Telefon: +49 (621) 6361 0
Sternstraße 166-168
67063 Ludwigshafen
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