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<h1>Project Management / Customer Service Leader (f/m)</h1>
<h2>Thermo Fisher Scientific Messtechnik GmbH, Erlangen</h2>
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ENABLING OUR CUSTOMERS TO MAKE THE WORLD HEALTHIER, CLEANER AND SAFER
We develop and manufacture radiometric thickness and coating weight gauges as well as process controls, which are used in industrial production lines for the manufacture and processing of web materials.
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Project Management / Customer Service Leader (f/m)
Position Summary
The Project Management / Customer Service Leader is responsible for the following:
Planning, implementation, coordination and overall achievement of a commercially viable project program that ensures quality and timely deliverables, T&C’s optimization and responsive communication
Preparation of consistent summary information and documentation to all stakeholders, and the transparent status of appropriate projects against program milestones and customer needs
Maintaining empowerment to ensure all cross-functional areas engaged in a project are responsive and understanding of the overall project and customers requirements
Developing an understanding of contract terms and conditions and compliance boundaries, shipping incoterms, revenue recognition and legal implications of contract breaches
Ensuring revenue recognition is in line with management’s revenue expectation and forecasts
Essential Job Functions and Accountabilities
Drive continuous improvement via customer communications and feedback relative to support levels, orders status, and resource availability
Develop and manage revenue opportunities to include PSAs, service billings, and aftermarket sales
Drive programs to optimize processes that offer increased profitability and improve customer satisfaction and CAS
Responsible for the achievement of revenue targets for spare parts and repairs; this includes managing the administration of customer orders and ensuring deliveries to meet customer expectations
Minimum Requirements / Qualifications Education
Bachelor’s degree in business, a physical science, mathematics, engineering or related discipline required; MBA or advanced degree a plus
Experience / Skills
Strong operational background with an understanding of service / call center systems, large scale business systems (ERP/CRM) and associated metrics with an emphasis on order management and supply chain functions; Enterprise Feedback Management system experience preferred
Working knowledge of regulations related to international services and logistics and various sales channel operations (distributor direct, manufacturer's reps)
Expert level Microsoft Office skills including Word, Excel, PowerPoint and Outlook
Excellent English language required with other languages desirable
Non-Negotiable Hiring Criteria
Strong leadership in decision making
Ability to communicate with clarity and persuasively to influence others to reach agreement and gain support for strategies
Ability to manage effectively in a complex and heavily matrixed organization
Strong work ethic
Travel requirements
Ability and willingness to travel internationally as necessary
Supervisory Responsibilities
Direct management responsibility for Project Management and Customer Service Teams
We offer:
Employment with an innovative, growth-oriented organisation
Outstanding career and development prospects
Company pension scheme and other fringe benefits
Exciting company culture which stands for integrity, intensity, involvement and innovation
Interested? We are looking forward for your online-application under jobs.erlangen@thermofisher.com |
Thermo Fisher Scientific Messtechnik GmbH | Human Resources | Frauenauracher Straße 96 | 91056 Erlangen
www.karriere-thermofisher.com
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science. Our mission is to enable our customers to make the world healthier, cleaner and safer. With revenues of nearly $11 billion, we have approximately 37,000 employees and serve customers within pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions and government agencies, as well as in environmental and process control industries. We create value for our key stakeholders through two premier brands, Thermo Scientific and Fisher Scientific, which offer a unique combination of continuous technology development and the most convenient purchasing options. Our products and services help accelerate the pace of scientific discovery, and solve analytical challenges ranging from complex research to routine testing to field applications. Visit www.thermofisher.com
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