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<h1>Director Customer Service (m/f)</h1>
<h2>FARO Europe GmbH & Co. KG, Korntal-Münchingen</h2>
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Director Customer Service (f/m) EMEA
The
world of FARO is comprised of every dimension. Because the major
companies in the industries for consumer and industrial goods,
automotive, aviation and space flight rely on our portable 3D
measurement systems and services. In close contact with our customers,
we ensure that their productivity is increased and the product quality
is advanced - in teams operating worldwide. Our strengths: top level
efficiencyin development, sales and service. Our basis: talent,
experience and passion. Discover the FARO world. Match yourself against
the best.
Discover the Wold of FARO and join our
management team as
Director
Customer Service (m/f)
In your role as Director Customer Service
(m/f), you will perform functions to plan for, manage and control the
Customer Service operations in response to needs for repairs, upgrades,
equipment rental, technical phone support, applications support,
customer training and SoftCheck Tool development
ESSENTIAL
FUNCTIONS:
Managing the Customer Hotline -, Customer Service-,
Repairing- and Training-Team in whole EMEA
Collaboration with the senior management team in the
development of strategies and tactics to help FARO Europe achieve its
corporate goals
Lead and Support all Manager and Team Leader in the
Customer Service department in reaching their goals, tasks and
objectives (incl. Performance Management evaluations)
Developing and implementing new business plans and Customer
Service strategies for Europe
Dealing with Key Account customers (including onsite
visits)
Evaluating team KPI's and providing recommendations on
process improvements
Liaisoning with diverse departments (e.g. Sales,
F&A, R&D, Product Management, Order Handling, Marketing
amongst others)
Responsible for Recruitment and Learning Development
Credit & expenses controlling to meet Budget
guidelines
REQUIREMENTS:
Minimum of 8 years' experience in a Management position,
leading 5 direct reports and the responsibility of 75 employees in the
CS department
Expert in customer relationship management
Proficient in spoken and written English + excellent German
language skills
Strong interest in leadership and team development
Strategic thinking, competent organization and coordination
skills
Ability to persuade others aligned with a high level of
service attitude
Technical background
Innovative and creative
Willingness to travel
This position is located in our European
Headquarter in Korntal-Münchingen.
Interested? Then we look forward to receiving your completed
application with information on your starting date and your salary
expectations.
FARO Europe GmbH & Co. KG
Antje Kuklinski
Lingwiesenstraße 11/2
70825 Korntal-Münchingen
Kunde Kunden Kundenservice Kundenbetreuung Kundenbetreuer Betreuer Betreuung Customer Service Director Direktor Manager Management Leiter Leiterin Leitung Teamleiter Teamleitung Manager Management Kundenservice Strategie Taktik Business Plan Key accounts Kundenbeziehung Kundenbindung Entwicklung Technisch Vermessung Maschinen Anlagen Geräte Messgeräte Corntrolling
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